Unlike other CRMs that charge for contacts, users, and features (more on that here), Flex Engine gives you everything you need in one place AND you only pay for the features you use, through credits. That means you won’t have to worry about marketing contacts vs. non-marketing contacts anymore.
Flex Engine Credit Redemption Rates
Below, the current credit redemption rates are posted, along with how much $10 in additional credits will get you. Rates are subject to increases with a minimum 30-day notice given to all Flex Engine customers.
Table of Current Rates
| Billable Item | Credits Used** | $10 Gets You About |
| Local Phone Numbers | $4.45/month | 2 local numbers |
| Making Calls | $0.042/min | 240 calls |
| Receiving Calls | $0.0255/min | 390 calls |
| Text Messages | $0.0237/segment* | 420 segments* |
| Emails Sent | $0.002/email sent | 5,000 emails sent |
| Premium Workflow Actions | $0.02/action | 500 actions |
| Email Verification | $0.0075/verification | 1,335 verifications |
| Content AI | $0.27/1000 Words $0.18/ Image | 37,035 words; or 55 images |
| Workflow AI | $0.06/GPT 4 executions $0.03/ GPT 3.5 executions | 165 GPT 4 executions 335 GPT 3.5 executions |
| Conversation AI | $0.03/message | 335 messages |
| WhatsApp Conversations | $0.148/conversation | 70 conversations |
| Review AI | $0.24/review response | 40 review responses |
| Unlimited Conversation AI | $79/month | Unlimited conversation AI |
| WhatsApp For Business | $29/month | WhatsApp for business |
| Dedicated Email IP | $100.30/month | Dedicated email IP |
* = Generally, segments are blocks of 160 characters unless broken up by am emoji, which starts a new segment. Message costs can be estimated before sending in Flex Engine by going to Marketing -> Conversations -> Templates (Snippets) -> Add New (Choose SMS). More information on segments can be found here.
** = These costs may increase at any given moment. All users will be given a minimum 30-days notice before any increases.
FAQs About Credits
Do credits rollover each month?
Yes, additional credits that you purchase are stored in a separate wallet that never expires. Complimentary credits do not rollover each month.
Do credits expire?
No! Additional credits that you purchase never expire. Each month, you also receive a given amount of complimentary credits based on your plan.
What’s the difference between credits and contacts?
CRMs that use contact-based pricing typically give you a certain amount of emails that you can send each month based on how many contacts you have (e.g. 12x your contacts).
This often puts you in a weird spot where your contact needs and email needs don’t align. You want to store 5,000 contacts but don’t need to pay for 60,000 emails.
With Flex Engine, you have unlimited contacts and you only pay for the amount of emails you send. This is the most consumer-friendly pricing model we could think of, and it usually works out to be significantly cheaper than every other CRM!
This often puts you in a weird spot where your contact needs and email needs don’t align. You want to store 5,000 contacts but don’t need to pay for 60,000 emails.
With Flex Engine, you have unlimited contacts and you only pay for the amount of emails you send. This is the most consumer-friendly pricing model we could think of, and it usually works out to be significantly cheaper than every other CRM!
Can I add more credits?
Yes! You have two wallets in Flex Engine: additional credits and complimentary credits.
Your additional credits wallet contains all of the add-on credits you purchased. These never expire and are only withdrawn from when the complimentary wallet is empty.
Your complimentary credits wallet contains all of the free credits you get each month with your Flex Engine plan. Each Flex location comes with $15 and each Pro location comes with $25. These do not rollover each month.
Your additional credits wallet contains all of the add-on credits you purchased. These never expire and are only withdrawn from when the complimentary wallet is empty.
Your complimentary credits wallet contains all of the free credits you get each month with your Flex Engine plan. Each Flex location comes with $15 and each Pro location comes with $25. These do not rollover each month.
How are credits spent?
Credits are debited from your complimentary wallet every time you incur hard costs (specified in the table below).
If your complimentary credits wallet is empty, then credits will be debited from your additional credits wallet.
If your complimentary credits wallet is empty, then credits will be debited from your additional credits wallet.
Is using Flex Engine credits actually cheaper than other platforms like Zapier and CallRail?
Yes! With these platforms, you not only need to subscribe to the platform (Zapier starts at $30 and CallRail $45), but then you also need to pay for additional items if you have heavy usage.
Let’s say your coworking space needs to be able to track inbound calls, add them into the CRM as new leads, log everything in a spreadsheet, and then nurture them in future campaigns.
In this case, you will need Zapier for automations, Active Campaign for CRM, and CallRail for call tracking and SMS. You’ll also probably use Google Sheets, but that’s free. You’d pay Zapier $30/month, Active Campaign $187/month, and CallRail $45/month. Your total cost will be $262/month AND you’ll have to spend time integrating all three tools.
With Flex Engine, your cost is just $149 or $197 per month, and you can do all of that in one platform, so you’ll save a LOT of time setting it up. All you have to do is create a workflow that creates a new opportunity when a first-time call is made, adds the transcript to a spreadsheet, and puts them on a text message nurture campaign. Your complimentary credits will more than cover the phone numbers, minutes, outbound messages, and add-to-spreadsheet Zap.
Let’s say your coworking space needs to be able to track inbound calls, add them into the CRM as new leads, log everything in a spreadsheet, and then nurture them in future campaigns.
In this case, you will need Zapier for automations, Active Campaign for CRM, and CallRail for call tracking and SMS. You’ll also probably use Google Sheets, but that’s free. You’d pay Zapier $30/month, Active Campaign $187/month, and CallRail $45/month. Your total cost will be $262/month AND you’ll have to spend time integrating all three tools.
With Flex Engine, your cost is just $149 or $197 per month, and you can do all of that in one platform, so you’ll save a LOT of time setting it up. All you have to do is create a workflow that creates a new opportunity when a first-time call is made, adds the transcript to a spreadsheet, and puts them on a text message nurture campaign. Your complimentary credits will more than cover the phone numbers, minutes, outbound messages, and add-to-spreadsheet Zap.
Flex Engine Location-Based Pricing
Flex Engine charges per location and each location comes with 2 user seats, up to 5 locations. Enterprise customers (6 locations or more) are able to access more user seats at lower costs, as well as different types of seats. Enterprise pricing starts at $497/mo.
Breakdown of Each Plan
Here’s a breakdown of the Flex Engine pricing plans:
| Plan | Locations | Users | Credits | Price |
| Flex | 1 | 2 | $15 | $149 monthly; or $1,490 annually |
| Flex | 2 | 4 | $30 | $198 monthly; or $1,980 annually |
| Flex | 3 | 6 | $45 | $247 monthly; or $2,470 annually |
| Flex | 4 | 8 | $60 | $296 monthly; or $2,960 annually |
| Flex | 5 | 10 | $75 | $345 monthly; or $3,450 annually |
| Pro | 6+ | Contact sales | Contact sales | Contact sales |
| Pro | 1 | 2 | $25 | $197 monthly; or $1,970 annually |
| Pro | 2 | 4 | $50 | $264 monthly; or $2,640 annually |
| Pro | 3 | 6 | $75 | $335 monthly; or $3,350 annually |
| Pro | 4 | 8 | $100 | $404 monthly; or $4,040 annually |
| Pro | 5 | 10 | $125 | $473 monthly; or $4,730 annually |
| Pro | 6+ | Contact sales | Contact sales | Contact sales |
FAQs About Locations and Pricing
What if I need more users but not locations?
Each additional location comes with two users. Currently, the only way to add more users is to select the plan that corresponds with the correct amount of seats you require.
I have multiple locations, but don’t need as many seats. Can I subscribe to a lower-tiered plan?
No, your contact segmentation in Flex Engine is configured for you based on the amount of locations you subscribe for.
If you subscribe for fewer locations than you require, you will not be able to segment your contacts/leads into all of their respective locations.
If you subscribe for fewer locations than you require, you will not be able to segment your contacts/leads into all of their respective locations.